Knowledge Base
Create a repository of customer support articles that your support agents can easily search when trying to solve a customer request. Importing solutions from external sources helps you easily build and maintain your knowledge base. Sort relevant answer and use it by copying & pasting into the reply to be sent to customers. Improve significantly on resolution time and customer service.
Create Folders group
Easily create various folders as per the topics required in Zoho Desk. Also, create multiple sub folders and save knowledgebase articles in related folders.
Import
To instantly create a knowledgebase in Zoho Desk, just import the files from other database in formats xls, cvs or vcf and save them in related folders. Avoid the hassle of creating same articles from scratch.
Attachments
Attach multiple files of any type into a single solution for detailed reference into the related solution. Save your valuable time in adding content from related documents to the resolution.
