Rebranding your Helpdesk
Branding is a very powerful component in business and your first step to relate with your customers is the logo. That said, Zoho Desk allows you to upload your company's logo, favicon etc. Apart from these you can as well customize the URL for your support portal so that it matches your company domain instead of the Zoho Desk domain.
Domain Mapping
Offer support from your own domain using Domain mapping feature in Zoho Desk.Your users can access Zoho Desk through http://support.mycompany.com instead of http://support.zoho.com Also, your URL and permalinks for support bears the address of your own domain. This adds some personal touch to users and also provides your support function a sense of ownership.
Remote Authentication
Streamline user authentication by providing a single login experience. Remote authentication allows your customers to access Zoho Desk using the username & password of your own application besides shielding your helpdesk from unauthorized access.
