Why do I get a 'No internet connection' error?
If your Zoho Docs Sync application displays the 'No internet connection' error, try the following solutions:
- Check for antivirus interferenceEnsure that your antivirus or system optimization application isn't interfering with the Zoho Docs Sync application. Please whitelist Zoho Docs Sync in your anti-virus and restart the application.Note: Zoho Docs Sync is whitelisted only in the latest versions of Norton and Kaspersky anti-virus softwares. Please upgrade your anti-virus to the latest version, if you are using any one of these.
- Change your firewall settingsIn most cases, your firewall will allow the application to launch, but if your security settings are particularly tight you may have to manually add Zoho Docs to the firewall exception list or the white list, both accessed from Settings. To correct the issue:
- Add "*.zoho.com" as a trusted domain in firewall.
- Allow “Zoho Docs” to access port 443 (HTTPS).
- Check your proxy settingsBy default, Zoho Docs uses your operating system's internet configuration to connect to the Zoho Docs cloud. Check your proxy setting to ensure Zoho is not being blocked. You can also manually enter proxy settings in the Zoho Docs preferences tab.
- Correct your system date and timeIf your system date and time is not set properly and doesn't match the current date and time, a SSL certificate error will occur, preventing zoho from establishing a secure connection.
