Email Templates for Bug Notifications

Communication plays a significant role in project management. Emails have become handy in the business world to communicate effectively. Zoho Projects very well understands this fact and it provides Email Templates to customize the automated Emails according to your need. With Email Templates, you can customize the notification mail structure for various events i.e. when a bug is created, updated, deleted etc., accordingly. You can associate the Email templates to any notification event or an SLA. 

Available Plan : Enterprise edition 

Access Privileges : Admin, Joint Admin, and Manager role users

• Create a new Email Template
• Associate an Email Template to a bug Notification
• Edit / Delete an Email Template

Create a new Email template

1. Navigate to your project and click Bugs in the left menu.
2. Select Bug settings from the displayed options.
3. In Bug settings, select Email Templates from Customization.
   
4. Click Add Email Template at the top right corner.
5. In Add Email Template page, specify all the fields.
6. The fields Name and Subject are mandatory. The Subject is used as the notification mail's subject and the message typed in the editor is used as the mail content respectively.
7. Click Insert Placeholder to insert placeholders for bug related key information like Bug Key, Bug Title, Assignee, Escalation Level, etc.,
8. You can insert placeholders along with your content, whenever necessary, in the Subject field and the mail content text area.
9. You can either use default fields or custom fields accordingly when you insert placeholders.
10. Click Save to proceed.

Associate an Email template to a bug notification

1. Navigate to Bugs->Bug Settings->Notification
2. In Notification, select one of the existing Email templates from the drop-down. Else, click the Create New Email template link to create a new Email template for the event.
   
3. Specify the Notify to field with the required values.
   • You can select more than one person to notify. i.e.You can choose Assignee, Reporter, Project Owner, or any of the project users from the Users section,or any of the users from the User Picklists section accordingly.
4. Click Save to proceed. Learn More about bug notifications.

You can also associate an Email template to an SLA. Learn More. 

Edit / Delete an Email template

1. Navigate to Bugs->Bug settings->Email Templates.
2. Hover the mouse over the required Email Template.
   
3. Click the Edit or Delete link.
4. Update the necessary fields and click Save or confirm to delete.