Supports all Operating Systems
Zoho Assist provides you the ease to support customers from all major operating systems namely Windows, Mac and Linux. You can conduct sessions across platforms like Windows to Mac or Mac to Linux etc., The HTML5 based technician viewer for Mac and Linux helps you to run the session without any installation.
On-demand, Web-based Solution
The entire remote support session can be handled from your favorite web browser itself. This means you can troubleshoot anyone's remote computer provided they have the basic skill of using a web browser and is connected to the internet.
Connect easily with Multiple Options
Inviting your customers to the support session is simple and convenient. You can send an built-in email invitation to your customers, who can join your session with a single click. You can also choose to send the session link through any IM/Chat/Email or you can guide your customers to enter the respective session ID at the join session page.
Absolutely Firewall Friendly
The connection process is a breeze, whatever be the firewall or proxy configuration at your customer's end. This ease of firewall traversal helps you to establish effective remote support session by avoiding unnecessary technical hassles of allowing exceptions or opening ports in your customer's proxy or firewall configuration. It also doesn't compromise internet security.
Completely Secure and reliable
The exchange of data during a session takes place through industry standard Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) protocols. In simple words, your sessions are extremely safe and secure from any eavesdropping or tampering with the shared data.