$ curl -X GET https://desk.zoho.com/api/v1/organizations/3981311
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "isDefault" : false, "phoneNumber" : "9884358080", "organizationName" : "zohocorp", "companyName" : "zohoDesk", "portalURL" : "http://desk.zoho.com/support/zohocorp/ShowHomePage.do", "id" : 3981311, "logoURL" : "http://img.zohostatic.com/support/1284527/images/portalLogo.png", "isAdminInOrg" : true }

$ curl -X GET https://desk.zoho.com/api/v1/organizations
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "isDefault" : "false", "phoneNumber" : "9884358081", "organizationName" : "zohocorp", "companyName" : "zohoDesk", "portalURL" : "http://desk.zoho.com/support/zohocorp/ShowHomePage.do", "id" : "3981311", "logoURL" : "http://img.zohostatic.com/support/1284527/images/portalLogo.png", "isAdminInOrg" : true }, { "isDefault" : "true", "phoneNumber" : "9884358080", "organizationName" : "zohotech", "companyName" : "zohoCrmPlus", "portalURL" : "http://desk.zoho.com/support/zohotech/ShowHomePage.do", "id" : "3981312", "logoURL" : "http://img.zohostatic.com/support/1284527/images/portalLogo.png", "isAdminInOrg" : true } ] }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/1892000000143237?include=contacts,products
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "modifiedTime" : "2016-06-21T13:16:14.000Z", "ticketNumber" : "101", "subCategory" : "Sub General", "statusType" : "Open", "subject" : "Hi.There is a sudden delay in the processing of the orders.Check this with high priority", "customFields" : { "secondaryEmail" : null, "ModelName" : "F3 2017", "severityPercentage" : "0.0", "phone" : null, "numberOfItems" : null, "dateofPurchase" : null, "permanentAddress" : null, "url" : null }, "dueDate" : "2016-06-21T16:16:16.000Z", "departmentId" : "1892000000006907", "channel" : "Email", "description" : "Hi.There is a sudden delay in the processing of the orders.Check this with high priority", "resolution" : null, "closedTime" : null, "approvalCount" : "1", "timeEntryCount" : "3", "isDeleted" : "false", "contact" : { "lastName" : "Carol", "firstName" : "Lucas", "phone" : "1 888 900 9646", "id" : "1892000000042032", "type" : null, "email" : "carol@zylker.com", "account" : { "website" : "www.desk.com", "accountName" : "desk Account", "id" : "1892000000975382" } }, "createdTime" : "2013-11-04T11:21:07.000Z", "id" : "1892000000042034", "email" : "carol@zylker.com", "customerResponseTime" : "2013-11-04T11:21:07.912Z", "product" : null, "productId" : null, "contactId" : "1892000000042032", "threadCount" : "121", "priority" : "High", "classification" : null, "assigneeId" : "1892000000056007", "commentCount" : "1", "taskCount" : "1", "phone" : "1 888 900 9646", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "attachmentCount" : "1", "category" : "general", "status" : "Open" }

$ curl -X GET https://desk.zoho.com/api/v1/tickets?include=contacts
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "ticketNumber" : "101", "customerResponseTime" : "2013-11-04T11:21:07.912Z", "productId" : null, "contactId" : "1892000000042032", "subject" : "Real Time analysis Requirement", "dueDate" : "2016-06-21T16:16:16.000Z", "departmentId" : "1892000000006907", "channel" : "Email", "threadCount" : "121", "priority" : "High", "assigneeId" : "1892000000056007", "closedTime" : null, "commentCount" : "1", "phone" : null, "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "contact" : { "firstName" : "Lucas", "lastName" : "Carol", "phone" : "1 888 900 9646", "id" : "1892000000042032", "type" : null, "email" : "carol@zylker.com", "account" : { "website" : null, "accountName" : "desk Account", "id" : "1892000000975382" } }, "createdTime" : "2013-11-04T11:21:07.000Z", "id" : "1892000000042034", "email" : "carol@zylker.com", "status" : "Open" }, { "ticketNumber" : "176", "customerResponseTime" : "2014-03-22T05:05:08.471Z", "statusType" : "Closed", "productId" : null, "contactId" : "1892000000045028", "subject" : "Hi.There is a sudden delay in the processing of the orders.Check this with high priority", "dueDate" : "2016-06-01T14:04:07.000Z", "departmentId" : "1892000000006907", "channel" : "Forums", "threadCount" : "72", "priority" : "High", "assigneeId" : "1892000000056007", "closedTime" : null, "commentCount" : "0", "phone" : null, "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b02214oc203b38", "contact" : { "firstName" : "Jonathan", "lastName" : "Casie", "phone" : null, "id" : "1892000000045028", "type" : null, "email" : "casie@zylker.com", "account" : { "website" : "www.zylker.com", "accountName" : "Zylker sAccount", "id" : "1892000000980421" } }, "createdTime" : "2014-03-06T09:49:50.000Z", "id" : "1892000000094004", "email" : "casie@zylker.com", "status" : "Closed" }, { "ticketNumber" : "191", "customerResponseTime" : "2014-03-21T10:54:21.802Z", "statusType" : "Open", "productId" : null, "contactId" : "1892000000045028", "subject" : "Real Time analysis Requirement", "dueDate" : null, "departmentId" : "1892000000006907", "channel" : "Chat", "threadCount" : "19", "priority" : "High", "assigneeId" : "1892000000042001", "closedTime" : null, "commentCount" : "0", "phone" : null, "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d11bcdfb061247d9edbacb9d93ba74750b0284bc703b38", "contact" : { "firstName" : "Jonathan", "lastName" : "Casie", "phone" : null, "id" : "1892000000045028", "type" : null, "email" : "casie@zylker.com", "account" : { "website" : "www.zylker.com", "accountName" : "Zylker Account", "id" : "1892000000980421" } }, "createdTime" : "2014-03-21T09:16:03.000Z", "id" : "1892000000137057", "email" : "casie@zylker.com", "status" : "Open" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/tickets
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"subCategory":"Sub General", "productId":"", "contactId":"1892000000042032", "subject":"Real Time analysis Requirement", "customFields":{"secondaryEmail": null, "ModelName":"F3 2017", "severityPercentage":"0.0", "phone": null, "numberOfItems": null, "dateofPurchase": null, "permanentAddress": null, "url": null }, "dueDate":"2016-06-21T16:16:16.000Z", "departmentId":"1892000000006907", "channel":"Email", "description":"Hai This is Description", "priority":"High", "classification":"", "assigneeId":"1892000000056007", "phone":"1 888 900 9646", "category":"general", "email":"carol@zylker.com", "status":"Open"}'

响应示例

{ "modifiedTime" : "2016-06-21T12:50:04.000Z", "ticketNumber" : "773", "subCategory" : "Sub General", "statusType" : "Open", "subject" : "Real Time analysis Requirement", "customFields" : { "secondaryEmail" : null, "ModelName" : "F3 2017", "severityPercentage" : "0.0", "phone" : null, "numberOfItems" : null, "dateofPurchase" : null, "permanentAddress" : null, "url" : null }, "dueDate" : "2016-06-21T18:50:04.573Z", "departmentId" : "1892000000006907", "channel" : "Email", "description" : "Hai This is description", "resolution" : null, "closedTime" : null, "approvalCount" : "0", "timeEntryCount" : "0", "isDeleted" : "false", "createdTime" : "2016-06-21T12:50:04.000Z", "id" : "1892000001054003", "email" : "carol@zylker.com", "customerResponseTime" : "2013-11-04T11:21:07.912Z", "productId" : null, "contactId" : "1892000000042032", "threadCount" : "1", "priority" : "High", "classification" : null, "assigneeId" : "1892000000056007", "commentCount" : "0", "taskCount" : "0", "phone" : "1 888 900 9646", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "attachmentCount" : "0", "category" : "general", "status" : "Open" }

$ curl -X PATCH https://desk.zoho.com/api/v1/tickets/3000000024409
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"subCategory":"Sub General", "productId":"", "contactId":"1892000000042032", "subject":"Real Time analysis Requirement", "customFields":{"secondaryEmail": null, "ModelName":"F3 2017", "severityPercentage":"0.0", "phone": null, "numberOfItems": null, "dateofPurchase": null, "permanentAddress": null, "url": null }, "dueDate":"2016-06-21T16:16:16.000Z", "departmentId":"1892000000006907", "channel":"Phone", "description":"Sample Ticket", "priority":"Low", "classification":"", "assigneeId":"1892000000056007", "phone":"1 888 900 9646", "category":"general", "email":"carol@zylker.com", "status":"Open"}'

响应示例

{ "modifiedTime" : "2016-06-21T12:58:09.122Z", "ticketNumber" : "773", "subCategory" : "Sub General", "statusType" : "Open", "subject" : "Real Time analysis Requirement", "customFields" : { "secondaryEmail" : null, "ModelName" : "F3 2017", "severityPercentage" : "0.0", "phone" : null, "numberOfItems" : null, "dateofPurchase" : null, "permanentAddress" : null, "url" : null }, "dueDate" : "2016-06-23T12:58:09.211Z", "departmentId" : "1892000000006907", "channel" : "Phone", "description" : "Sample Ticket", "resolution" : null, "closedTime" : null, "approvalCount" : "0", "timeEntryCount" : "0", "isDeleted" : "false", "createdTime" : "2016-06-21T12:50:04.000Z", "id" : "1892000001054003", "email" : "carol@zylker.com", "customerResponseTime" : "2013-11-04T11:21:07.912Z", "productId" : null, "contactId" : "1892000000042032", "threadCount" : "1", "priority" : "Low", "classification" : null, "assigneeId" : "1892000000056007", "commentCount" : "0", "taskCount" : "0", "phone" : "1 888 900 9646", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "attachmentCount" : "0", "category" : "general", "status" : "Open" }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/4000000008749/merge
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"ids":["4000000018011"], "source":{"contactId":"4000000018011", "subject":"4000000018011", "priority":"4000000018011", "status":"4000000018011"}}'

响应示例

{ "modifiedTime" : "2016-06-21T10:16:15.000Z", "ticketNumber" : "101", "subCategory" : "Sub General", "statusType" : "Open", "subject" : "Real Time analysis Requirement", "customFields" : { "secondaryEmail" : null, "ModelName" : "F3 2017", "severityPercentage" : "0.0", "phone" : null, "numberOfItems" : null, "dateofPurchase" : null, "permanentAddress" : null, "url" : null }, "dueDate" : "2016-06-21T16:16:16.000Z", "departmentId" : "42000000006907", "channel" : "Email", "description" : "Real Time analysis Requirement", "resolution" : null, "closedTime" : null, "approvalCount" : "0", "timeEntryCount" : "3", "createdTime" : "2013-11-04T11:21:07.000Z", "id" : "4000000008749", "email" : "carol@zylker.com", "customerResponseTime" : "2013-11-04T11:21:07.912Z", "productId" : null, "contactId" : "42000000042032", "threadCount" : "121", "priority" : "High", "classification" : null, "assigneeId" : "42000000056007", "commentCount" : "1", "taskCount" : "1", "phone" : "1 888 900 9646", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "attachmentCount" : "1", "category" : "general", "status" : "Open" }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/1892000000093303/move?departmentId=1892000000082069
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X POST https://desk.zoho.com/api/v1/tickets/1892000000047005/threads/1892000000133023/split
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "modifiedTime" : "2016-06-21T10:16:15.000Z", "ticketNumber" : "101", "subCategory" : "Sub General", "statusType" : "Open", "subject" : "Real Time analysis Requirement", "customFields" : { "secondaryEmail" : null, "ModelName" : "F3 2017", "severityPercentage" : "0.0", "phone" : null, "numberOfItems" : null, "dateofPurchase" : null, "permanentAddress" : null, "url" : null }, "dueDate" : "2016-06-21T16:16:16.000Z", "departmentId" : "1892000000006907", "channel" : "Email", "description" : "Real Time analysis Requirement", "resolution" : null, "closedTime" : null, "approvalCount" : "0", "timeEntryCount" : "3", "createdTime" : "2013-11-04T11:21:07.000Z", "id" : "1892000000042034", "email" : "carol@zylker.com", "customerResponseTime" : "2013-11-04T11:21:07.912Z", "productId" : null, "contactId" : "1892000000042032", "threadCount" : "121", "priority" : "High", "classification" : null, "assigneeId" : "1892000000056007", "commentCount" : "1", "taskCount" : "1", "phone" : "1 888 900 9646", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38", "attachmentCount" : "1", "category" : "general", "status" : "Open" }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/updateMany
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"fieldName":"subject", "isCustomField": false, "ids":["1892000000093303", "1892000000085009", "1892000000050003"], "fieldValue":"Ticket for support"}'

响应示例

200

$ curl -X POST https://desk.zoho.com/api/v1/tickets/markSpam
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"ids":[ 1892000001021097 ], "isSpam":"true"}'

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/tickets/1892000000094004/threads/1892000000135387
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "cc" : "", "summary" : "Please provide us with a valid solution within the suggested time frame so that we can proceed with the implementation", "attachments" : [ { "size" : "1913", "name" : "ScreenShot", "id" : "1892000001083005", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000093205/threads/1892000001083008/attachments/1892000001083005/content" } ], "bcc" : "", "visibility" : "public", "author" : { "photoURL" : null, "name" : "Jade Tywin", "type" : "END_USER", "email" : "jade12tywin@gmail.com" }, "channel" : "EMAIL", "content" : "Please provide us with a valid solution within the suggested time frame so that we can proceed with the implementation", "isForward" : false, "hasAttach" : true, "createdTime" : "2016-06-02T18:17:55.000Z", "to" : "techsupport@zylker.zohodesk.com", "id" : "1892000000135387", "fromEmailAddress" : "jade12tywin@gmail.com", "actions" : [ ], "status" : "SUCCESS", "direction" : "in" }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/1892000000042034/threads
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "hasAttach" : false, "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/user/176276372673/photo", "name" : "Jade Tywin", "type" : "END_USER", "email" : "jade12tywin@gmail.com" }, "channel" : "FEEDBACK", "createdTime" : "2015-03-25T13:40:23.031Z", "id" : "1892000000413186", "fromEmailAddress" : "jade12tywin@gmail.com", "actions" : [ ], "status" : "SUCCESS", "direction" : "in" }, { "summary" : "Customer Rating", "cc" : "", "bcc" : "", "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/1892000000042001/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" }, "channel" : "EMAIL", "isForward" : false, "hasAttach" : true, "responderId" : "1892000000042001", "createdTime" : "2016-05-25T10:06:09.686Z", "id" : "1892000001004072", "to" : "carol@zoho.com", "fromEmailAddress" : "techsupport@zylker.zohodesk.com", "actions" : [ { "method" : "POST", "rel" : "send", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000093205/resendFailedThread?threadId=1892000001083008" } ], "status" : "FAILED", "direction" : "out" }, { "hasAttach" : false, "summary" : "Please fix this problem, since it is urgent posted the issue on Facebook ", "responderId" : "2150000000043591", "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/2150000000043591/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" }, "channel" : "FACEBOOK", "createdTime" : "2016-07-25T10:04:43.739Z", "id" : "2150000002498038", "actions" : [ { "method" : "POST", "rel" : "send", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000094004/sendDraft?draftThreadId=1892000001004072" }, { "method" : "DELETE", "rel" : "delete", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000094004/draftReply/1892000001004072" } ], "status" : "DRAFT", "direction" : "out" }, { "hasAttach" : false, "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/user/176276372673/photo", "name" : "Jade Tywin", "type" : "END_USER", "email" : "jade12tywin@gmail.com" }, "channel" : "FEEDBACK", "createdTime" : "2015-03-25T13:40:23.031Z", "id" : "1892000000413189", "fromEmailAddress" : "jade12tywin@gmail.com", "actions" : [ ], "status" : "SUCCESS", "direction" : "in" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/1892000000094004/sendReply
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"channel":"EMAIL", "attachmentIds":["1312123141313"], "to":"carol@zoho.com", "fromEmailAddress":"techsupport@zylker.zohodesk.com", "contentType":"plainText", "content":"We have identified the root cause and fixed it.", "isForward":"true"}'

响应示例

{ "summary" : "We have identified the root cause and fixed it.", "cc" : "", "bcc" : "", "attachments" : [ { "size" : "818", "name" : "atach.png", "id" : "1892000000042043", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000093205/threads/1892000001083008/attachments/1892000001083005/content" } ], "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/176276372673/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@gmail.com" }, "channel" : "EMAIL", "content" : "We have identified the root cause and fixed it.", "isForward" : true, "hasAttach" : true, "responderId" : "1892000000042001", "createdTime" : "2016-05-25T10:06:09.686Z", "id" : "1892000001004072", "to" : "carol@zoho.com", "fromEmailAddress" : "techsupport@zylker.zohodesk.com", "actions" : [ ], "status" : "PENDING", "direction" : "out" }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/1892000000094004/draftReply
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d'{"channel":"EMAIL", "attachmentIds":["1312123141313"], "to":"carol@zoho.com", "fromEmailAddress":"techsupport@zylker.zohodesk.com", "contentType":"plainText", "content":"We have escaled the issue.Will update you regarding the progress.", "isForward":"true"}'

响应示例

{ "summary" : "We have escaled the issue.Will update you regarding the progress.", "cc" : "", "bcc" : "", "attachments" : [ { "size" : "324", "name" : "atach.png", "id" : "1892000000042043", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000093205/threads/1892000001083008/attachments/1892000001083005/content" } ], "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/1892000000042001/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" }, "channel" : "EMAIL", "content" : "We have escaled the issue.Will update you regarding the progress.", "isForward" : false, "hasAttach" : true, "responderId" : "1892000000042001", "createdTime" : "2016-05-25T10:06:09.686Z", "id" : "1892000001004072", "to" : "carol@zoho.com", "fromEmailAddress" : "techsupport@zylker.zohodesk.com", "actions" : [ { "method" : "POST", "rel" : "send", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000094004/sendDraft?draftThreadId=1892000001004072" }, { "method" : "DELETE", "rel" : "delete", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000094004/draftReply/1892000001004072" } ], "status" : "DRAFT", "direction" : "out" }

$ curl -X PATCH https://desk.zoho.com/api/v1/tickets/1892000000094004/draftReply/1892000001004072
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"channel":"EMAIL", "to":"carol@zoho.com", "fromEmailAddress":"techsupport@zylker.zohodesk.com", "contentType":"plainText", "content":"We are analysing the issue currently , will update you with a solution as early as possible"}'

响应示例

{ "summary" : "We are analysing the issue currently , will update you with a solution as early as possible", "cc" : "", "bcc" : "", "visibility" : "public", "author" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/1892000000042001/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" }, "channel" : "EMAIL", "content" : "We are analysing the issue currently , will update you with a solution as early as possible", "isForward" : false, "hasAttach" : false, "responderId" : "1892000000042001", "createdTime" : "2016-05-25T10:06:09.686Z", "id" : "1892000001004072", "to" : "carol@zoho.com", "fromEmailAddress" : "techsupport@zylker.zohodesk.com", "actions" : [ { "method" : "POST", "rel" : "send", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000094004/sendDraft?draftThreadId=1892000001004072" }, { "method" : "DELETE", "rel" : "delete", "href" : "https://desk.zoho.com/api/v1/tickets/1892000000094004/draftReply/1892000001004072" } ], "status" : "DRAFT", "direction" : "out" }

$ curl -X DELETE https://desk.zoho.com/api/v1/tickets/1892000000093205/threads/1892000001083008/attachments/1892000001083005
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X POST https://desk.zoho.com/api/v1/tickets/4000000528005/comments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"isPublic":"true", "attachmentIds":["4000000008892"], "content":"zsu[@user:11550965]zsu Please fix this ASAP"}'

响应示例

{ "modifiedTime" : null, "attachments" : [ { "size" : "12734", "name" : "Attachment.png", "id" : "4000000008892", "href" : "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008892/content" } ], "commentedTime" : "2017-01-24T14:06:58.193Z", "isPublic" : true, "id" : "4000000529001", "content" : "zsu[@user:11550965]zsu Please fix this ASAP", "commenterId" : "4000000008692", "commenter" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/4000000008692/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" } }

$ curl -X PATCH https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"attachmentIds":["4000000008994"], "content":"Edited comment."}'

响应示例

{ "modifiedTime" : "2017-01-24T14:12:45.163Z", "attachments" : [ { "size" : "12734", "name" : "Attachment_edited.png", "id" : "4000000008994", "href" : "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008994/content" } ], "commentedTime" : "2017-01-24T14:06:58.000Z", "isPublic" : true, "id" : "4000000529001", "commenterId" : "4000000008692", "content" : "Fixed the issue.", "commenter" : { "photoURL" : "https://desk.zoho.com/api/v1/portalUser/4000000008692/photo", "name" : "Jade Tywin", "type" : "END_USER", "email" : "jade12tywin@zylker.com" } }

$ curl -X DELETE https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "modifiedTime" : "2017-01-24T14:12:45.000Z", "attachments" : [ { "size" : "12734", "name" : "Attachment_edited.png", "id" : "4000000008994", "href" : "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008994/content" } ], "commentedTime" : "2017-01-24T14:06:58.000Z", "isPublic" : true, "id" : "4000000529001", "commenterId" : "4000000008692", "content" : "Fixed the issue.", "commenter" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/4000000008692/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" } }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/4000000528005/comments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "modifiedTime" : "2017-01-24T14:12:45.000Z", "attachments" : [ { "size" : "12734", "name" : "Attachment_edited.png", "id" : "4000000008994", "href" : "https://desk.zoho.com/api/v1/tickets/4000000528005/comments/4000000529001/attachments/4000000008994/content" } ], "commentedTime" : "2017-01-24T14:06:58.000Z", "isPublic" : true, "id" : "4000000529001", "content" : "Fixed the issue.", "commenterId" : "4000000008692", "commenter" : { "photoURL" : "https://desk.zoho.com/api/v1/agent/4000000008692/photo", "name" : "Jade Tywin", "type" : "AGENT", "email" : "jade12tywin@zylker.com" } }, { "modifiedTime" : null, "commentedTime" : "2017-01-24T14:14:37.000Z", "isPublic" : false, "id" : "4000000529007", "content" : "zsu[@user:11550965]zsu Please fix this ASAP", "commenterId" : "4000000008692", "commenter" : { "photoURL" : "https://desk.zoho.com/api/v1/portalUser/4000000008692/photo", "name" : "Jade Tywin", "type" : "END_USER", "email" : "jade12tywin@zylker.com" } } ] }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "size" : "1079", "creatorId" : "1892000000047001", "name" : "issues.txt", "createdTime" : "2013-11-06T10:25:03.000Z", "isPublic" : true, "id" : "1892000000047041", "href" : "https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments/1892000000047041/content" }, { "size" : "135222", "creatorId" : "1892000000047001", "name" : "guidelines.pdf", "createdTime" : "2014-03-05T06:16:15.000Z", "isPublic" : true, "id" : "1892000000089041", "href" : "https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments/1892000000089041/content" }, { "size" : "97951", "creatorId" : "1892000000042001", "name" : "CreditHistory.pdf", "createdTime" : "2016-06-21T10:15:34.000Z", "isPublic" : false, "id" : "1892000001052021", "href" : "https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments/1892000001052021/content" }, { "size" : "97951", "creatorId" : "1892000000042001", "name" : "values.txt", "createdTime" : "2016-06-21T10:15:49.000Z", "isPublic" : false, "id" : "1892000001052025", "href" : "https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments/1892000001052025/content" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "size" : "32", "creatorId" : "1892000000042001", "name" : "issues.txt", "createdTime" : "2016-05-30T08:32:51.338Z", "isPublic" : false, "id" : "1892000001010001", "href" : "https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments/1892000001010001/content" }

$ curl -X PATCH https://desk .zoho.com/api/v1/tickets/1892000001004024/attachments/1892000001010001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"isPublic": true }'

响应示例

200

$ curl -X DELETE https://desk.zoho.com/api/v1/tickets/1892000001004024/attachments/1892000001010001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/tickets/4000000031007/timeEntry/4000000033010?include=owner
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "owner" : { "photoURL" : "https://contacts.csez.zohocorpin.com/file?t=user&ID=4851669", "name" : "Case" }, "secondsSpent" : "21", "executedTime" : "2016-06-22T20:30:00.000Z", "customFields" : { "timeEntryName" : "time1" }, "minutesSpent" : "23", "creatorId" : "4000000008692", "agentCostPerHour" : "3.0", "description" : "Time Entry description", "hoursSpent" : "3", "ownerId" : "4000000008692", "createdTime" : "2016-06-16T07:24:44.000Z", "id" : "4000000033001", "requestChargeType" : "Customer Service", "additionalCost" : "10.0", "totalCost" : "20.17" }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/4000000031007/timeEntry?from=0&limit=10&include=owner
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "owner" : { "photoURL" : "https://contacts.csez.zohocorpin.com/file?t=user&ID=4851669", "name" : "Case" }, "secondsSpent" : "21", "executedTime" : "2016-06-22T20:30:00.000Z", "customFields" : { "timeEntryName" : "time1" }, "minutesSpent" : "23", "creatorId" : "4000000008692", "agentCostPerHour" : "3.0", "description" : "Time Entry description", "hoursSpent" : "3", "ownerId" : "4000000008692", "createdTime" : "2016-06-16T07:24:44.000Z", "id" : "4000000033001", "requestChargeType" : "Customer Service", "additionalCost" : "10.0", "totalCost" : "20.17" }, { "owner" : { "photoURL" : "https://contacts.csez.zohocorpin.com/file?t=user&ID=4851669", "name" : "Case" }, "secondsSpent" : "21", "executedTime" : "2016-06-24T19:30:00.000Z", "customFields" : { "timeEntryName" : "time2" }, "minutesSpent" : "34", "creatorId" : "4000000008692", "agentCostPerHour" : "10.0", "description" : "Time Entry description", "hoursSpent" : "3", "ownerId" : "4000000012090", "createdTime" : "2016-06-16T07:46:39.000Z", "id" : "4000000033006", "requestChargeType" : "Product Consultation", "additionalCost" : "10.0", "totalCost" : "45.72" }, { "owner" : { "photoURL" : "https://contacts.csez.zohocorpin.com/file?t=user&ID=4851669", "name" : "Case" }, "secondsSpent" : "22", "executedTime" : "2016-06-13T19:30:00.000Z", "customFields" : { "timeEntryName" : "time3" }, "minutesSpent" : "22", "creatorId" : "4000000008692", "agentCostPerHour" : "20.0", "description" : "Time Entry description", "hoursSpent" : "32", "ownerId" : "4000000008692", "createdTime" : "2016-06-16T07:49:52.000Z", "id" : "4000000033011", "requestChargeType" : "Customer Service", "additionalCost" : "10.0", "totalCost" : "657.46" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/tickets/4000000031007/timeEntry
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"secondsSpent":"21", "executedTime":"2016-06-22T20:30:00.000Z", "customFields":{"timeEntryName":"time2"}, "minutesSpent":"23", "agentCostPerHour":"3.0", "description":"Time Entry description", "hoursSpent":"3", "ownerId":"4000000008692", "requestChargeType":"Customer Service", "additionalCost":"10.0", "totalCost":"20.17"}'

响应示例

{ "secondsSpent" : "21", "executedTime" : "2016-06-22T20:30:00.000Z", "customFields" : { "timeEntryName" : "time2" }, "minutesSpent" : "23", "creatorId" : "4000000008692", "agentCostPerHour" : "3.0", "description" : "Time Entry description", "hoursSpent" : "3", "ownerId" : "4000000008692", "createdTime" : "2016-06-21T05:52:00.828Z", "id" : "4000000045001", "requestChargeType" : "Customer Service", "additionalCost" : "10.0", "totalCost" : "20.17" }

$ curl -X PUT https://desk.zoho.com/api/v1/tickets/4000000031007/timeEntry/4000000034008
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"description":"Time Entry description", "requestChargeType":"Customer Service"}'

响应示例

{ "secondsSpent" : "21", "executedTime" : "2016-06-22T20:30:00.000Z", "customFields" : { "timeEntryName" : "time1" }, "minutesSpent" : "23", "creatorId" : "4000000008692", "agentCostPerHour" : "3.0", "description" : "Time Entry description", "hoursSpent" : "3", "ownerId" : "4000000008692", "createdTime" : "2016-06-21T05:52:00.000Z", "id" : "4000000045001", "requestChargeType" : "Customer Service", "additionalCost" : "10.0", "totalCost" : "20.17" }

$ curl -X DELETE https://desk.zoho.com/api/v1/tickets/4000000031007/timeEntry/4000000034008
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/contacts/1892000000042032
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "lastName" : "Lawrence", "modifiedTime" : "2016-05-04T09:57:17.000Z", "country" : null, "secondaryEmail" : null, "city" : null, "customFields" : { "permanentAddress" : null, "lastContactedOn" : null }, "description" : null, "ownerId" : "1892000000042001", "type" : null, "title" : null, "photoURL" : "https://desk.zoho.com/api/v1/contacts/1892000000042032/photo", "twitter" : null, "isDeleted" : false, "street" : null, "createdTime" : "2013-11-04T11:21:07.000Z", "zohoCRMContact" : { "id" : "5000000014010", "type" : "contacts_leads" }, "customerHappiness" : { "badPercentage" : "22", "okPercentage" : "31", "goodPercentage" : "47" }, "state" : null, "id" : "1892000000042032", "email" : "lawrence@zylker.com", "zip" : null, "facebook" : null, "mobile" : null, "accountId" : "1892000000975382", "firstName" : "Jennifer", "phone" : "1 888 900 9646" }

$ curl -X GET https://desk.zoho.com/api/v1/contacts
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "lastName" : "Case", "accountId" : "1892000000091433", "firstName" : "Jonathan", "photoURL" : "https://desk.zoho.com/api/v1/contacts/1892000000772003/photo", "secondaryEmail" : null, "phone" : "555555", "zohoCRMContact" : null, "id" : "1892000000772003", "customerHappiness" : { "badPercentage" : "0", "okPercentage" : "0", "goodPercentage" : "0" }, "ownerId" : null, "type" : null, "email" : "case@zylker.com" }, { "lastName" : "Jade", "accountId" : "1892000000052077", "firstName" : "Christ", "photoURL" : null, "secondaryEmail" : null, "phone" : null, "zohoCRMContact" : { "id" : "1892000000772030", "type" : "contacts_leads" }, "id" : "1892000000772001", "customerHappiness" : { "badPercentage" : "22", "okPercentage" : "31", "goodPercentage" : "47" }, "ownerId" : null, "type" : null, "email" : "jade@zylker.com" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/contacts
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"zip":"123902", "lastName":"Jack", "country":"USA", "secondaryEmail":"hughjack@zylker.com", "city":"Texas", "facebook":"hugh jacks", "mobile":"+10 2328829010", "description":"first priority contact", "ownerId":"1892000000056007", "type":"paidUser", "title":"The contact", "accountId":"1892000000052077", "firstName":"hugh", "twitter":"Hugh jack", "phone":"91020080878", "street":"North street", "state":"Austin", "email":"jack@zylker.com"}'

响应示例

{ "lastName" : "Jack", "modifiedTime" : "2016-07-26T13:11:02.000Z", "country" : "USA", "secondaryEmail" : "hughjack@zylker.com", "city" : "Texas", "customFields" : { "permanentAddress" : null, "lastContactedOn" : null }, "description" : "first priority contact", "ownerId" : "1892000000056007", "type" : "paidUser", "title" : "The contact", "photoURL" : null, "twitter" : "Hugh jack", "isDeleted" : false, "street" : "North street", "createdTime" : "2016-07-26T13:11:02.000Z", "zohoCRMContact" : null, "state" : "Austin", "id" : "1892000001128052", "customerHappiness" : { "badPercentage" : "0", "okPercentage" : "0", "goodPercentage" : "0" }, "email" : "jack@zylker.com", "zip" : "123902", "facebook" : "hugh jack", "mobile" : "+10 2328829010", "accountId" : "1892000000052077", "firstName" : "hugh", "phone" : "91020080878" }

$ curl -X PATCH https://desk.zoho.com/api/v1/contacts/1892000001128052
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"zip":"123902", "lastName":"john"}'

响应示例

{ "lastName" : "john", "modifiedTime" : "2016-07-26T13:11:02.000Z", "country" : "USA", "secondaryEmail" : "stephen@zylker.com", "city" : "Texas", "customFields" : { "permanentAddress" : null, "lastContactedOn" : null }, "description" : "first priority contact", "ownerId" : "1892000000056007", "type" : "paidUser", "title" : "The contact", "photoURL" : null, "twitter" : "stephen john", "isDeleted" : false, "street" : "East street", "createdTime" : "2016-07-26T13:11:02.000Z", "zohoCRMContact" : null, "state" : "Austin", "id" : "1892000001128052", "customerHappiness" : { "badPercentage" : "0", "okPercentage" : "0", "goodPercentage" : "0" }, "email" : "stephent@zylker.com", "zip" : "123902", "facebook" : "Steve john", "mobile" : "+129737289298", "accountId" : "1892000000052077", "firstName" : "Stephen", "phone" : "8981901921" }

$ curl -X GET https://desk.zoho.com/api/v1/contacts/18944000000421011/tickets
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "ticketNumber" : "149", "customerResponseTime" : "2017-11-03T07:03:09.203Z", "statusType" : "Open", "productId" : "18944000000424033", "contactId" : "18944000000421011", "subject" : "Hi.There is a sudden delay in the processing of the orders.Check this with high priority", "dueDate" : "2017-11-04T07:03:09.000Z", "departmentId" : "18944000000092305", "channel" : "Email", "threadCount" : "7", "lastThread" : null, "priority" : "Medium", "assigneeId" : null, "closedTime" : null, "commentCount" : "0", "phone" : "9876543321", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/20d7881a46edfcffefe308ab38676ec3e612657a51fd5fbe", "createdTime" : "2017-10-12T13:11:50.000Z", "id" : "18944000000336005", "email" : "support@zohodesk.com", "status" : "Open" } ] }

$ curl -X GET https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "size" : "1079", "creatorId" : "1892000000047002", "name" : "creation.txt", "createdTime" : "2013-11-06T10:25:03.000Z", "isPublic" : false, "id" : "1892000000047041", "href" : "https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments/1892000000047041/content" }, { "size" : "135222", "creatorId" : "1892000000047002", "name" : "profile.jpg", "createdTime" : "2014-03-05T06:16:15.000Z", "isPublic" : false, "id" : "1892000000089041", "href" : "https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments/1892000000089041/content" }, { "size" : "97951", "creatorId" : "1892000000042002", "name" : "contact_MobileNo.pdf", "createdTime" : "2016-06-21T10:15:34.000Z", "isPublic" : false, "id" : "1892000001052021", "href" : "https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments/1892000001052021/content" }, { "size" : "97951", "creatorId" : "1892000000042002", "name" : "contact_profile.jpg", "createdTime" : "2016-06-21T10:15:49.000Z", "isPublic" : false, "id" : "1892000001052025", "href" : "https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments/1892000001052025/content" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "size" : "32", "creatorId" : "1892000000042002", "name" : "profile.jpg", "createdTime" : "2016-05-30T08:32:51.338Z", "isPublic" : false, "id" : "1892000001010001", "href" : "https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments/1892000001010001/content" }

$ curl -X DELETE https://desk.zoho.com/api/v1/contacts/1892000001004024/attachments/1892000001010001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/accounts/3263000000074571
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "country" : "USA", "modifiedTime" : "2015-03-02T14:49:18.000Z", "website" : "www.zylker.com", "code" : "3211", "accountName" : "Zylker", "city" : null, "associatedSLAIds" : [ 3263000000057, 3000000057001 ], "customFields" : { "contactCount" : "1" }, "description" : null, "industry" : "Automation", "ownerId" : "3263000000057001", "phone" : "6218129190", "street" : null, "annualrevenue" : null, "createdTime" : "2015-02-16T16:57:44.000Z", "state" : null, "id" : "3263000000074571", "fax" : "+1 444 8656 8732", "email" : "support@zylker.com" }

$ curl -X GET https://desk.zoho.com/api/v1/accounts
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "website" : "112121", "accountName" : "Admin Account", "phone" : "121212", "id" : "1892000000052077", "email" : "admin@zylker.com" }, { "website" : "1211212", "accountName" : "Agent Account", "phone" : "11211", "id" : "1892000000052090", "email" : "agent@zylker.com" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/accounts
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"accountName":"Zylker", "phone":"98348229382"}'

响应示例

{ "country" : null, "modifiedTime" : "2015-03-02T14:49:18.000Z", "website" : null, "code" : null, "accountName" : "Zylker", "city" : null, "associatedSLAIds" : [ 3263000000057, 3000000057001 ], "customFields" : { "contactCount" : null }, "description" : null, "industry" : null, "ownerId" : "3263000000057001", "phone" : "98348229382", "street" : null, "annualrevenue" : null, "createdTime" : "2015-02-16T16:57:44.000Z", "state" : null, "id" : "3263000000074571", "fax" : null, "email" : null }

$ curl -X PATCH https://desk.zoho.com/api/v1/accounts/3263000000074571
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"accountName":"Zylker Agents", "phone":"82301023900123"}'

响应示例

{ "country" : null, "modifiedTime" : "2015-03-02T14:49:18.000Z", "website" : null, "code" : null, "accountName" : "Zylker Agents", "city" : null, "associatedSLAIds" : [ 3263000000057, 3000000057001 ], "customFields" : { "contactCount" : "1" }, "description" : null, "industry" : null, "ownerId" : "3263000000057001", "phone" : "82301023900123", "street" : null, "annualrevenue" : null, "createdTime" : "2015-02-16T16:57:44.000Z", "state" : null, "id" : "3263000000074571", "fax" : null, "email" : null }

$ curl -X GET https://desk.zoho.com/api/v1/accounts/18944000000421015/tickets
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "ticketNumber" : "149", "customerResponseTime" : "2017-11-03T07:03:09.203Z", "statusType" : "Open", "productId" : "18944000000424033", "contactId" : "18944000000421011", "subject" : "Hi.There is a sudden delay in the processing of the orders.Check this with high priority", "dueDate" : "2017-11-04T07:03:09.000Z", "departmentId" : "18944000000092305", "channel" : "Email", "threadCount" : "7", "lastThread" : null, "priority" : "Medium", "assigneeId" : null, "closedTime" : null, "commentCount" : "0", "phone" : "9876543321", "webUrl" : "https://desk.zoho.com/support/zylker/ShowHomePage.do#Cases/dv/20d7881a46edfcffefe308ab38676ec3e612657a51fd5fbe", "createdTime" : "2017-10-12T13:11:50.000Z", "id" : "18944000000336005", "email" : "support@zohodesk.com", "status" : "Open" } ] }

$ curl -X GET https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "size" : "1079", "creatorId" : "1892000000047002", "name" : "profile_photo.jpg", "createdTime" : "2013-11-06T10:25:03.000Z", "isPublic" : false, "id" : "1892000000047041", "href" : "https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments/1892000000047041/content" }, { "size" : "135222", "creatorId" : "1892000000047002", "name" : "profile.pdf", "createdTime" : "2014-03-05T06:16:15.000Z", "isPublic" : false, "id" : "1892000000089041", "href" : "https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments/1892000000089041/content" }, { "size" : "97951", "creatorId" : "1892000000042002", "name" : "logo.jpg", "createdTime" : "2016-06-21T10:15:34.000Z", "isPublic" : false, "id" : "1892000001052021", "href" : "https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments/1892000001052021/content" }, { "size" : "97951", "creatorId" : "1892000000042002", "name" : "profile.pdf", "createdTime" : "2016-06-21T10:15:49.000Z", "isPublic" : false, "id" : "1892000001052025", "href" : "https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments/1892000001052025/content" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "size" : "32", "creatorId" : "1892000000042002", "name" : "AccountDetails.txt", "createdTime" : "2016-05-30T08:32:51.338Z", "isPublic" : false, "id" : "1892000001010001", "href" : "https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments/1892000001010001/content" }

$ curl -X DELETE https://desk.zoho.com/api/v1/accounts/1892000001004024/attachments/1892000001010001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/tasks/3000000018001?include=tickets
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "modifiedTime" : "2016-07-26T17:32:11.000Z", "ticket" : { "ticketNumber" : "101", "contact" : { "firstName" : null, "lastName" : "Lawrence", "id" : "3000000008749" }, "id" : "3000000008753" }, "customFields" : { }, "subject" : "New Task", "completedTime" : null, "departmentId" : "3000000007043", "dueDate" : "2016-07-29T16:16:16.000Z", "creatorId" : "3000000008692", "description" : null, "ownerId" : null, "priority" : "Normal", "createdTime" : "2016-07-26T17:32:11.000Z", "id" : "3000000018001", "category" : null, "ticketId" : "3000000008753", "status" : "Not Started" }

$ curl -X GET https://desk.zoho.com/api/v1/tasks
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "modifiedTime" : "2016-07-13T06:45:56.000Z", "subject" : "New task", "completedTime" : null, "dueDate" : "2013-12-28T06:30:00.000Z", "departmentId" : "1892000000006907", "creatorId" : "1892000000042001", "description" : null, "ownerId" : "1892000000056007", "priority" : "Low", "isCommented" : true, "createdTime" : "2013-12-19T12:02:23.000Z", "id" : "1892000000055041", "category" : "Meeting", "ticketId" : "1892000001125055", "status" : "Not Started" }, { "modifiedTime" : "2014-03-21T11:31:55.000Z", "subject" : "Modify ticket 102", "completedTime" : null, "dueDate" : "2014-03-28T06:30:00.000Z", "departmentId" : "1892000000006907", "creatorId" : "1892000000042001", "description" : null, "ownerId" : "1892000000042001", "priority" : "High", "isCommented" : false, "createdTime" : "2014-03-21T11:31:03.000Z", "id" : "1892000000138005", "category" : null, "ticketId" : "1892000000094004", "status" : "Not Started" }, { "modifiedTime" : "2014-05-26T07:26:46.000Z", "subject" : "Review changes", "completedTime" : null, "dueDate" : null, "departmentId" : "1892000000006907", "creatorId" : "1892000000042001", "description" : "Make all the mentioned changes", "ownerId" : "1892000000042001", "priority" : "High", "isCommented" : false, "createdTime" : "2014-05-26T07:26:46.000Z", "id" : "1892000000272001", "category" : null, "ticketId" : null, "status" : "Not Started" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/tasks
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"subject":"Bug Fix #120", "departmentId":"3000000007043", "dueDate":"2016-07-21T16:16:16.000Z", "category": null, "priority":"High", "status":"In Progress"}'

响应示例

{ "modifiedTime" : "2016-07-14T09:14:41.000Z", "customFields" : { }, "subject" : "Bug Fix #120", "departmentId" : "3000000007043", "dueDate" : "2016-07-21T16:16:16.000Z", "creatorId" : "3000000008692", "description" : null, "ownerId" : null, "priority" : "High", "createdTime" : "2016-07-14T08:27:26.000Z", "id" : "3000000054002", "category" : "null", "ticketId" : "3000000008753", "status" : "In Progress" }

$ curl -X PATCH https://desk.zoho.com/api/v1/tasks/3000000054002
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

  -d '{"subject":"Bug Fix #120", "departmentId":"3000000007043", "dueDate":"2016-07-21T16:16:16.000Z", "category": null, "priority":"High", "status":"In Progress"}'

响应示例

{ "modifiedTime" : "2016-07-14T09:14:41.000Z", "customFields" : { }, "subject" : "Bug Fix #120", "departmentId" : "3000000007043", "dueDate" : "2016-07-21T16:16:16.000Z", "creatorId" : "3000000008692", "description" : null, "ownerId" : null, "priority" : "High", "createdTime" : "2016-07-14T08:27:26.000Z", "id" : "3000000054002", "category" : "null", "ticketId" : "3000000008753", "status" : "In Progress" }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/1892000000042034/tasks
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "modifiedTime" : "2016-07-14T08:22:16.000Z", "customFields" : { }, "subject" : "Bug Fix #120", "departmentId" : "3000000007043", "dueDate" : "2016-07-21T16:16:16.000Z", "creatorId" : "3000000008692", "description" : null, "ownerId" : null, "priority" : "Normal", "createdTime" : "2016-07-14T08:22:16.000Z", "id" : "3000000053002", "category" : "null", "ticketId" : "3000000008753", "status" : "In Progress" } ] }

$ curl -X GET https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "size" : "1079", "creatorId" : "1892000000047002", "name" : "issue.txt", "createdTime" : "2013-11-06T10:25:03.000Z", "isPublic" : false, "id" : "1892000000047041", "href" : "https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments/1892000000047041/content" }, { "size" : "135222", "creatorId" : "1892000000047002", "name" : "program.pdf", "createdTime" : "2014-03-05T06:16:15.000Z", "isPublic" : false, "id" : "1892000000089041", "href" : "https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments/1892000000047041/content" }, { "size" : "97951", "creatorId" : "1892000000042002", "name" : "errorfixed.txt", "createdTime" : "2016-06-21T10:15:34.000Z", "isPublic" : false, "id" : "1892000001052021", "href" : "https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments/1892000000047041/content" }, { "size" : "97951", "creatorId" : "1892000000042002", "name" : "error_page.pdf", "createdTime" : "2016-06-21T10:15:49.000Z", "isPublic" : false, "id" : "1892000001052025", "href" : "https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments/1892000000047041/content" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "size" : "32", "creatorId" : "1892000000042002", "name" : "task_history.txt", "createdTime" : "2016-05-30T08:32:51.338Z", "isPublic" : false, "id" : "1892000001010001", "href" : "https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments/1892000001010001/content" }

$ curl -X DELETE https://desk.zoho.com/api/v1/tasks/1892000001004024/attachments/1892000001010001
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

200

$ curl -X GET https://desk.zoho.com/api/v1/agents/1892000000056096?include=profile,role,associatedDepartments,associatedChatDepartments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "associatedChatDepartments" : [ { "name" : "Developement", "id" : "1892000000006907" } ], "lastName" : "case", "extn" : "3298", "role" : { "name" : "CEO", "id" : "1892000000056099" }, "roleId" : "1892000000056099", "langCode" : "fr_FR", "profile" : { "name" : "Administrator", "id" : "1892000000056091" }, "mobile" : "", "emailId" : "case@zylker.com", "associatedChatDepartmentIds" : [ "1892000000006907" ], "zuid" : "10687231", "associatedDepartmentIds" : [ "1892000000006907", "1892000000082069" ], "associatedDepartments" : [ { "name" : "Developement", "id" : "1892000000006907" }, { "name" : "R & D", "id" : "1892000000082069" } ], "firstName" : "", "photoURL" : null, "phone" : "12121", "profileId" : "1892000000056091", "countryCode" : "en_US", "isConfirmed" : true, "id" : "1892000000056096", "status" : "ACTIVE" }

$ curl -X GET https://desk.zoho.com/api/v1/agents
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "lastName" : "case", "extn" : "3298", "roleId" : "1892000000056099", "langCode" : "en_US", "mobile" : "", "emailId" : "case@zylker.com", "associatedChatDepartmentIds" : [ ], "zuid" : "10687231", "associatedDepartmentIds" : [ "1892000000006907", "1892000000082069", "1892000000639717" ], "firstName" : "", "photoURL" : null, "phone" : "12121", "profileId" : "1892000000056091", "countryCode" : "en_US", "isConfirmed" : true, "id" : "1892000000056007", "status" : "ACTIVE" }, { "lastName" : "jade", "extn" : "3203", "roleId" : "1892000000056899", "langCode" : "en_US", "mobile" : "", "emailId" : "jade@zylker.com", "associatedChatDepartmentIds" : [ ], "zuid" : "10657727", "associatedDepartmentIds" : [ "1892000000006907", "1892000000082069", "1892000000639717", "1892000001019041", "1892000001106673", "1892000001109673" ], "firstName" : "", "photoURL" : "https://contacts.zoho.com/file?t=user&ID=10657727", "phone" : "", "profileId" : "1892000000056091", "countryCode" : "en_US", "isConfirmed" : true, "id" : "1892000000042001", "status" : "ACTIVE" }, { "lastName" : "john", "extn" : "3228", "roleId" : "1892000000056004", "langCode" : "en_US", "mobile" : "", "emailId" : "john@zylker.com", "associatedChatDepartmentIds" : [ ], "zuid" : "10713988", "associatedDepartmentIds" : [ "1892000000006907", "1892000001019041" ], "firstName" : "", "photoURL" : null, "phone" : "68779989", "profileId" : "18920000000232043", "countryCode" : "en_US", "isConfirmed" : true, "id" : "1892000000070001", "status" : "DISABLED" }, { "lastName" : "Waugh", "extn" : "4020", "roleId" : "1892000000056004", "langCode" : "ja_JP", "mobile" : "", "emailId" : "stephen@zylker.com", "associatedChatDepartmentIds" : [ ], "zuid" : null, "associatedDepartmentIds" : [ "1892000000006907", "1892000000082069", "1892000000639717" ], "firstName" : "Steve", "photoURL" : null, "phone" : "", "profileId" : "18920000000232043", "countryCode" : "en_US", "isConfirmed" : false, "id" : "1892000000888059", "status" : "ACTIVE" } ] }

$ curl -X GET https://desk.zoho.com/api/v1/departments/1892000000006907
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "hasLogo" : false, "isVisibleInCustomerPortal" : true, "isEnabled" : true, "creatorId" : "1892000000042001", "name" : "Department 1", "description" : "This is department description", "associatedAgentIds" : [ "1892000000042001", "1892000000056007", "1892000000888059" ], "id" : "1892000000006907", "nameInCustomerPortal" : "Customer Relations" }

$ curl -X GET https://desk.zoho.com/api/v1/departments
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "isDefault" : true, "hasLogo" : false, "isVisibleInCustomerPortal" : true, "isEnabled" : true, "creatorId" : "1892000000042001", "name" : "Department 1", "description" : "This is department description", "associatedAgentIds" : [ "1892000000042001", "1892000000056007", "1892000000888059" ], "id" : "1892000000006907", "nameInCustomerPortal" : "Department 1" }, { "isDefault" : false, "hasLogo" : false, "isVisibleInCustomerPortal" : true, "isEnabled" : true, "creatorId" : "1892000000042001", "name" : "newdept", "description" : "Dept example", "associatedAgentIds" : [ "1892000000042001", "1892000000056007", "1892000000888059", "1892000000292001" ], "id" : "1892000000082069", "nameInCustomerPortal" : "newdept" } ] }

$ curl -X POST https://desk.zoho.com/api/v1/uploads
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "size" : "4769", "creatorId" : "4000000008692", "name" : "zoho.jpeg", "createdTime" : "2016-06-23T07:31:42.000Z", "isPublic" : false, "id" : "4000000055001", "href" : "https://desk.zoho.com/api/v1/uploads/1892000001008043/contents" }

$ curl -X GET https://desk.zoho.com/api/v1/contracts/5000000009331
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "associatedSLAId" : "5000000007671", "modifiedTime" : "2018-01-15T11:13:04.000Z", "productId" : "5000000009328", "endDate" : "2019-01-10", "customFields" : { "hasExpired" : "true" }, "departmentId" : "5000000007235", "notifyBefore" : "5", "contractNumber" : "101", "description" : null, "ownerId" : "5000000009148", "notificationAgentIds" : [ "5000000009148" ], "accountId" : "5000000009326", "createdBy" : "5000000009148", "notifyOn" : "2019-01-05", "createdTime" : "2018-01-10T11:29:41.000Z", "contractName" : "Ticket Resolution Contract for 5 Star Crisps", "modifiedBy" : "5000000009148", "id" : "5000000009331", "startDate" : "2018-01-10" }

$ curl -X GET https://desk.zoho.com/api/v1/contracts
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "associatedSLAId" : "5000000007671", "accountId" : "5000000009326", "productId" : "5000000009328", "endDate" : "2019-01-10", "departmentId" : "5000000007235", "contractName" : "Ticket Resolution Contract for 5 Star Crisps", "id" : "5000000009331", "ownerId" : "5000000009148", "startDate" : "2018-01-10" }, { "associatedSLAId" : "5000000007673", "accountId" : "5000000009248", "productId" : "5000000009328", "endDate" : "2018-01-14", "departmentId" : "5000000007235", "contractName" : "Ticket Resolution Contract for Colum Stories", "id" : "5000000018008", "ownerId" : "5000000009148", "startDate" : "2018-01-01" } ] }

$ curl -X GET https://desk.zoho.com/api/v1/search?searchStr=zylker&from=0&limit=10&sortBy=modifiedTime
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "customerResponseTime" : "2016-06-27T07:22:52.117Z", "productId" : "4000000013043", "contactId" : "4000000013012", "subject" : "Zylker ticket", "customFields" : { "featureRequest" : false, "region" : "Asia" }, "module" : "tickets", "departmentId" : "4000000007043", "dueDate" : null, "channel" : "Phone", "threadCount" : "0", "priority" : null, "assigneeId" : "4000000008692", "closedTime" : null, "commentCount" : "0", "number" : "104", "phone" : null, "contact" : { "phone" : null, "name" : "Stephen", "id" : "4000000013012", "type" : null, "email" : null, "account" : { "website" : null, "name" : "Zylker Accounts", "id" : "4000000008850" } }, "createdTime" : "2016-06-27T07:22:52.000Z", "assignee" : { "firstName" : "", "lastName" : "jade", "photoURL" : "https://contacts.zoho.com/file?t=user&ID=10657727", "emailId" : "jade@zylker.com", "id" : "5000000009116", "zuid" : "10657727" }, "id" : "4000000016009", "department" : { "name" : "Testing", "id" : "5000000007235" }, "email" : null, "status" : "Open" }, { "ticket" : null, "subject" : "Wifi adapter not working in zylker", "completedTime" : null, "customFields" : { "severity" : "High", "followUpDate" : "2016-07-07T19:30:00.000Z" }, "module" : "tasks", "dueDate" : "2016-06-27T19:30:00.000Z", "description" : null, "ownerId" : "4000000008692", "priority" : "High", "isCommented" : false, "createdBy" : "4000000008692", "contact" : null, "createdTime" : "2016-06-27T06:39:48.000Z", "id" : "4000000013065", "assignee" : { "firstName" : "", "lastName" : "jade", "photoURL" : "https://contacts.zoho.com/file?t=user&ID=10657727", "emailId" : "jade@zylker.com", "id" : "5000000009116", "zuid" : "10657727" }, "category" : null, "department" : { "name" : "Testing", "id" : "5000000007235" }, "ticketId" : null, "status" : "Not Started" }, { "website" : null, "phone" : null, "accountName" : "Zylker India", "customFields" : { "city" : "Delhi", "state" : "India" }, "module" : "accounts", "id" : "4000000013027", "email" : null }, { "lastName" : "Stephen", "accountId" : "4000000008850", "firstName" : "Henry", "photoURL" : null, "phone" : null, "customFields" : { "customerSince" : "2011", "editionUsed" : "Professional" }, "module" : "contacts", "fullName" : "Henry Stephen", "id" : "4000000013012", "ownerId" : "4000000008692", "email" : null, "account" : { "website" : null, "name" : "Zylker India", "id" : "4000000008850" } } ], "count" : { "tickets" : 1, "accounts" : 1, "tasks" : 1, "contacts" : 1 } }

$ curl -X GET https://desk.zoho.com/api/v1/tickets/search?limit=1&subject=analysis*
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "ticketNumber" : "101", "modifiedTime" : "2016-06-21T12:58:09.122Z", "subCategory" : "Sub General", "subject" : "Real Time analysis Requirement", "customFields" : { }, "dueDate" : "2016-06-23T12:58:09.211Z", "departmentId" : "1892000000006907", "channel" : "Email", "description" : "Hai This is description", "resolution" : null, "closedTime" : null, "isOverDue" : true, "responseDueDate" : null, "contact" : { "firstName" : "Jonathan", "lastName" : "Casie", "accountId" : "1892000000045028", "id" : "5000000009587", "email" : "casie@zylker.com", "account" : { "accountName" : "Zylker Account", "id" : "1892000000980421" } }, "createdTime" : "2016-06-21T12:50:04.000Z", "modifiedBy" : "1892000000056007", "id" : "1892000001054003", "department" : { "name" : "Testing", "id" : "5000000007235" }, "email" : "carol@zylker.com", "customerResponseTime" : "2016-11-02T10:38:07.000Z", "productId" : null, "contactId" : "1892000000042032", "threadCount" : "0", "lastThread" : null, "priority" : "High", "classification" : null, "assigneeId" : "1892000000056007", "commentCount" : "0", "accountId" : null, "phone" : null, "assignee" : { "firstName" : "", "lastName" : "jade", "photoURL" : "https://contacts.zoho.com/file?t=user&ID=10657727", "emailId" : "jade@zylker.com", "id" : "5000000009116", "zuid" : "10657727" }, "category" : "General", "status" : "Open" } ], "count" : 1 }

$ curl -X GET https://desk.zoho.com/api/v1/accounts/search?limit=1&accountName=Zylker
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "country" : "USA", "modifiedTime" : "2015-03-02T14:49:18.000Z", "website" : "www.zylker.com", "code" : "3211", "accountName" : "Zylker", "city" : null, "customFields" : { }, "description" : null, "industry" : "Automation", "ownerId" : "3263000000057001", "phone" : "6218129190", "street" : null, "annualrevenue" : "0.0", "createdTime" : "2015-02-16T16:57:44.000Z", "state" : null, "id" : "+1 444 8656 8732", "fax" : null, "email" : "support@zylker.com" } ], "count" : 1 }

$ curl -X GET https://desk.zoho.com/api/v1/contacts/search?limit=1&lastName=Lawrence
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "zip" : null, "lastName" : "Lawrence", "country" : null, "modifiedTime" : "2016-05-04T09:57:17.000Z", "secondaryEmail" : null, "city" : null, "customFields" : { "permanentAddress" : null, "lastContactedOn" : null }, "facebook" : null, "mobile" : null, "description" : null, "title" : null, "type" : null, "ownerId" : "1892000000042001", "photoURL" : "https://desk.zoho.com/api/v1/contacts/1892000000042032/photo", "firstName" : null, "accountId" : "1892000000975382", "twitter" : null, "phone" : "1 888 900 9646", "street" : null, "createdTime" : "2013-11-04T11:21:07.000Z", "state" : null, "id" : "1892000000042032", "email" : "support@zohodesk.com", "account" : { "accountName" : "Zylker", "id" : "1892000000975382" } } ], "count" : 1 }

$ curl -X GET https://desk.zoho.com/api/v1/tasks/search?limit=1&priority=High,Low
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "modifiedTime" : "2016-09-13T12:14:41.000Z", "ticket" : null, "customFields" : { }, "subject" : "Bug Fix #121", "completedTime" : null, "departmentId" : "3000000007043", "dueDate" : "2016-09-19T12:27:26.000Z", "creatorId" : "3000000008692", "description" : null, "ownerId" : "3000000054002", "priority" : "High", "isCommented" : false, "createdTime" : "2016-08-14T08:27:26.000Z", "assignee" : { "firstName" : "", "lastName" : "jade", "photoURL" : "https://contacts.zoho.com/file?t=user&ID=10657727", "emailId" : "jade@zylker.com", "id" : "5000000009116", "zuid" : "10657727" }, "id" : "3000000054004", "department" : { "name" : "Testing", "id" : "5000000007235" }, "category" : null, "ticketId" : null, "status" : "Not Started" } ], "count" : 1 }

$ curl -X GET https://desk.zoho.com/api/v1/mailReplyAddress?departmentId=4000000007043
  -H "orgId:2389290"
  -H "Authorization:Zoho-oauthtoken 1000.3d0a155402dbb59f776fd63adb1e67c0.a41ea557a6a8d7e402690098b2056f60s"

响应示例

{ "data" : [ { "address" : "support@zylker.com ", "displayName" : "Support", "departmentId" : "4000000007043", "id" : "4000000025003", "isActive" : true }, { "address" : "market@zylker.com", "displayName" : "Marketing", "departmentId" : "4000000007043", "id" : "4000000026001", "isActive" : false }, { "address" : "techsupport@zylker.com", "displayName" : "Tech", "departmentId" : "4000000007043", "id" : "4000000026003", "isActive" : true } ] }